Frequently Asked Questions (FAQ) – ACAS Electrical
Frequently Asked Questions (FAQ) – ACAS Electrical
Orders & Products
❓ What products do you sell?
We supply a wide range of electrical products, including cable, accessories, lighting, distribution boards, consumer units, tools, adhesives, and fixings — all trusted by trade professionals and DIY users.
❓ Are your products genuine and in stock?
Yes. All products listed are 100% genuine, sourced from authorised UK distributors or manufacturers. Stock levels are updated regularly. If a product is out of stock, it will be marked clearly on the website.
❓ Do you offer trade discounts?
Yes, we offer competitive pricing for trade customers. Contact us to set up a trade account or email us at acaselec@gmail.com for more information.
Shipping & Delivery
❓ How long does delivery take?
Standard UK delivery is typically 1–4 working days. Express and next-day delivery options are available at checkout.
❓ What are your delivery charges?
We offer free delivery on orders over £85 (inc. VAT). Orders under this value will have a flat-rate shipping fee based on weight and location, shown at checkout.
❓ Do you deliver outside the UK?
At present, we only deliver within the UK mainland. For large orders or pallet shipments, contact us for a custom quote.
Returns & Refunds
❓ What is your returns policy?
You can return unused items within 30 days of receipt for a full refund. Products must be in original packaging and resalable condition. See our Returns Policy for full details.
❓ How do I return an item?
Please contact us at acaselec@gmail.com with your order number and reason for return. We’ll guide you through the process.
Payments & Accounts
❓ What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Klarna (where available). Trade customers may request credit terms, subject to approval.
❓ Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, manage returns, and view past purchases easily.
Technical Support & Contact
❓ Can I get technical help with a product?
Yes. Our expert support team is available Monday–Friday to answer product queries and provide technical advice. Contact us at acaselec@gmail.com
❓ How can I contact you?
You can reach us by email at acaselec@gmail.com or through our Contact Us page. We aim to respond within 1 working day.
Need More Help?
Still have questions? Visit our Contact Us page or call our support team directly for fast assistance.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.